Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Trainingsandconferences
Awards
Hobbies and Interests
Timeline
Generic

CRISTINA COSTA

Dili,Timor-Leste

Summary

  • Award-winning and results-driven professional with proven expertise in:
  • Business Administration and Management
  • External Affairs
  • Stakeholder Engagement
  • Corporate Communication
  • HR Operations
  • International Business & Investment
  • Community Social Responsibility.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Timor-Leste Commissioner for Greater Sunrise Project

Ministry of Petroleum and Minerals (MPM)
Dili, Timor-Leste
01.2021 - 01.2023
  • Provide strategic oversight over the Greater Sunrise Special Regime
  • Held regular meetings with constituents to discuss local issues and concerns.
  • Performed outreach activities such as attending conferences or workshops to stay informed about current trends in public policy.
  • Establishing and overseeing an assurance and audit framework for revenue verification and offshore petroleum regulation and administration
  • Making decision on strategic issues
  • Approving amendments to the interim Petroleum Mining Code and any regulations thereunder
  • Approving amendments to the Final Petroleum Mining Code and any regulations thereunder, and any amendments thereto.

Founder & Director

St Anthony’s International School (SAIS) and BB’s Tutoring Tree
Dili, Timor-Leste
01.2017 - 01.2023
  • Oversaw an aspect of the organization and deliver strategic direction as well as developed roadmaps for SAIS to receive a special membership from the Association of Independent School of the Northern Territory (AISNT) in Australia
  • Created international linkages including schools in Australia to promote cultural exchange and youth development through organizational networking and mentoring
  • Developed strategic planning, ensuring company meets goals and managing profit and loss.
  • Established policies and procedures for efficient workflow management.
  • Recruited, hired and trained staff members to ensure that operational goals were met.
  • Provided leadership support during times of organizational change or uncertainty.
  • Identified potential partnerships to expand the reach of the business.
  • Developed strategic initiatives to increase market share and revenue growth.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.

Business Administrator

Clinical Healthcare, Ltd.
Blackburn, Manchester, United Kingdom
01.2019 - 01.2020
  • Managed daily business operations to enhance organizational productivity while coordinating across teams and departments
  • Coordinated with Finance and Accounting teams to strategically streamline business operations and handled business finances and payroll
  • Enhanced stakeholder engagement with various businesses across Lancashire
  • Designed marketing package for the business and promoted it through the company’s website.
  • Assisted in developing marketing strategies and campaigns for new products or services.
  • Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
  • Reconciled discrepancies between bank statements and internal accounting records.

Contracts Specialist (Compliance Unit)

The Growth Company
Manchester, United Kingdom
- 06.2019
  • Oversees project implementation for the European Union investment and structural investment fund targeted at community business development through support programs employment, skills, and investment
  • Verified the output, results, and impact data to ensure that projects were scaling-up local small businesses, improving employment, and encouraging investment in the greater Manchester area
  • Communicated effectively with all levels of personnel both internally and externally.
  • Created and maintained contract databases to track all agreements.
  • Ensured that all documents related to contracts were properly filed and stored.
  • Monitored performance of contractors to ensure compliance with contractual obligations.
  • Reviewed invoices from vendors against contracted services rendered to verify accuracy prior to payment authorization.
  • Reviewed and monitored contracts for accuracy, completeness, and compliance with company policy.
  • Checked information in company's database for accuracy and updated data with current information to maintain records.

Senior Adviser on Investment Promotion and External Relations

Coordinating Minister for Economic Affairs (MECAE) & TradeInvest I.P
Dili, Timor-Leste
01.2015 - 01.2018
  • Leaded the development of the Timor-Leste Investment Guide 2017, coordinate team MECAE and TradeInvest with strong focus on engaging the Ministry of Agriculture and Fisheries regarding potential investment in agro-industries, forestry, fisheries, and aquaculture
  • Oversaw Instituto de Apoio ao Desenvolvimento Empresarial (IADE), Servisu Rejistrasaun no Verifikasaun Emprezarial (SERVE), and TradeInvest businesses operation
  • Provided strategic advice to TradeInvest export department to develop agriculture export packages to attract private investment in agribusiness sector
  • Provided strategic advice for MECAE on external relations programs and engagement with key stakeholders, including USAID, International Monetary Fund (IMF), World Bank, and Asian Development Bank
  • Designed and supervise B2B networking between TradeInvest and targeting agencies, and built strong stakeholders’ networks, including b2b events with Australia, Singapore, Indonesia and Malaysia
  • Engaged with the Investment Promotion Agency of Macau (IPIM) in promoting Timorese business in Macau
  • Delivered expert recommendations to the executive director of TradeInvest regarding Foreign Direct Investment (FDI) and liaise external relations engagement with the Australian Department of Business, Singapore Business Federation, and multiple Indonesian industry associations
  • Developed TradeInvest 2019-2021 Strategic Plan to foster Public-Private Dialogue in key industries.
  • Collaborated with internal departments to create action plans for implementing changes identified through research.
  • Cultivated relationships with key stakeholders in order to increase awareness of company offerings.
  • Developed training materials related to client service initiatives.
  • Assisted in developing policies and procedures for providing high quality customer service.

Accounts Clerk

BTO Project Consulting
Darwin, Australia
01.2013 - 01.2014
  • Providing accounting and clerical support to different department within organisation, including accounts payable and receivable, reconciling accounts regularly, paying invoices, preparing bank deposits, match work orders to invoices, updating and maintaining accounting databases, and processing backups.
  • Tracked expenses against approved budget allocations.
  • Managed accounts payable and receivable functions effectively and efficiently.
  • Prepared payroll related documents such as timesheets and leave forms.
  • Ensured accuracy of vendor invoices before payment processing.
  • Coded invoices to maintain organized and accurate records.
  • Prepared weekly payroll for team of salaried and hourly employees.

Administrative Officer

Elders International Trading – (NT Cattle)
Darwin, Australia
01.2012 - 01.2013
  • Manage the day-to-day operations of the office, including scheduling meetings and appointments, organising files, and handling correspondence, overseeing department budget and maintaining inventory office supplies.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Provided assistance with special projects as assigned by management team members.
  • Developed and implemented administrative procedures to improve operational efficiency.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.

ConocoPhillips Pty Ltd
Dili, Timor-Leste And Australia
01.2007 - 01.2012
  • Oversaw ConocoPhillips Timor-Leste’s stakeholder engagement activity, government liaison and communication
  • Designed and managing COP Community Social Responsibility (CSR) program and projects in Timor-Leste
  • Coordinated COP CSR projects with stakeholders such us, the US Embassy and USAID in the implementation of ConocoPhillips local content projects, including the SERN/ConocoPhillips Fulbright Scholarship Initiative and the USAID Green House Project in Aileu
  • Developed stakeholder engagement strategy and Timorese Corporate Social Responsibility (CSR) plan
  • Advised senior management on external relations activities, including nurturing commercial relationships with commercial partners in Timor-Leste and Australia
  • Organized external relations activities, such as government affairs, communication and community social responsibility (CSR)
  • Supervised ConocoPhillips local content activities in Timor-Leste
  • Prepared local content report to the National Authority of Petroleum (ANP) quarterly and annually from 2014-2015.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Monitored and reported on operational performance metrics.
  • Represented the organization at external events and conferences.
  • Developed and maintained relationships with key clients and stakeholders.
  • Facilitated stakeholder meetings to align on strategic initiatives.
  • Enforced compliance with regulatory standards and company policies.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Organized client meetings to provide project updates.
  • Tracked progress of projects against timelines established in the editorial calendar.
  • Worked closely with marketing team members to coordinate promotional activities.
  • Collaborated with designers, developers and other stakeholders on projects.

Education

Master of Business Administration (MBA) -

Charles Darwin University
Darwin, Australia
01.2014

Bachelor of Marketing and Public Relations (BMKTPR) -

The University of Notre Dame
Western Australia, Australia
01.2004

Skills

  • Business Administration and Management
  • External Affairs
  • Stakeholder Engagement
  • Corporate Communication
  • HR Operations
  • International Business & Investment
  • Community Social Responsibility
  • Government relations
  • Partnership Development
  • Human Resources Management
  • Performance Tracking and Evaluation
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Interpersonal Relations
  • Relationship Building
  • Negotiation and Conflict Resolution
  • Organizational Skills
  • Customer Relationship Management
  • Adaptability
  • Problem-Solving
  • Professional and Courteous
  • Budget Administration
  • Organizational Leadership
  • Effective Communication

Affiliations

  • Member of the Northern Territory Chamber of Commerce and International Business Association
  • Co-founder and member of Timor-Leste Business Women Association (AEMTL)

Trainingsandconferences

  • Private Investment Policy, World Bank, Singapore
  • Private Investment Framework, IFC, Timor-Leste
  • Export Law, Timor-Leste
  • Private Sector Round Table Meeting, Timor-Leste
  • Conflict Resolution, Australia
  • Procurement Workshop, Australia
  • Procurement Workshop, Timor-Leste
  • 2010 Excel Intermediate, Australia
  • Humanitarian Affairs Symposium, in Manila, Filipina
  • ACFID conference, Australia
  • New Hire Orientation, Houston, USA
  • Excellent communication and performance, Australia
  • Mastering my career, Australia
  • Four Conversations, Australia
  • Influence & Professional Presence, Australia
  • Foreign Corrupt Practice Act, Australia
  • Code of Ethic, Online web based
  • Health, Safety and Environment (HSE), Australia
  • WAVES, Timor-Leste
  • Presentation and Meeting Skills, Australia
  • Emergency Response and First Aid, Timor-Leste
  • Performance Appraisal, Ministry of Economy and Development, Timor-Leste
  • CPLP meeting in Lisbon, Portugal
  • Macau International Expo, Macau
  • 12th APEC Women’s Network Meeting, Australia

Awards

  • International Student of the Year 2012, NT Chief Minister’s Export, and Industry Awards
  • Outstanding International Student in MBA, Faculty of Law, Business and Education – CDU
  • Australia Eduka Scholarship Year 2001
  • Australia Development Scholarship Year 2011

Hobbies and Interests

  • Economy & Development
  • Investment and External Relations
  • Politic and Social Issues

Timeline

Timor-Leste Commissioner for Greater Sunrise Project

Ministry of Petroleum and Minerals (MPM)
01.2021 - 01.2023

Business Administrator

Clinical Healthcare, Ltd.
01.2019 - 01.2020

Founder & Director

St Anthony’s International School (SAIS) and BB’s Tutoring Tree
01.2017 - 01.2023

Senior Adviser on Investment Promotion and External Relations

Coordinating Minister for Economic Affairs (MECAE) & TradeInvest I.P
01.2015 - 01.2018

Accounts Clerk

BTO Project Consulting
01.2013 - 01.2014

Administrative Officer

Elders International Trading – (NT Cattle)
01.2012 - 01.2013

ConocoPhillips Pty Ltd
01.2007 - 01.2012

Contracts Specialist (Compliance Unit)

The Growth Company
- 06.2019

Master of Business Administration (MBA) -

Charles Darwin University

Bachelor of Marketing and Public Relations (BMKTPR) -

The University of Notre Dame

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CRISTINA COSTA