Customer Care Officer
Telkomcel Timor Leste
Hi, I’m
Jesuinha De Jesus Amelia Pinto
Summary
Knowledgeable and dedicated customer service professional with extensive experience in telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Telkomcel Timor Leste
Customer Care Officer
Job overview
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction
- Prepare call center agent and customer service officer schedule
- Plan customer care program
- Handle customer care administration and support needed
Telkomcel Timor Leste
Call Center Agent
Job overview
- Received incoming call about product information and complained
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Entry data for evaluation services
Data Entry Assistant
Job overview
- Autoridade Nasional Do Petroleum
- Managed data entry of Downstream and Upstream in Health and Safety Environment Directorate 2015
Geodynamic Laboratory Institut Teknologi
Assistant Student
Job overview
- Adhi Tama Surabaya Indonesia
- Managed mapping project, analyzed data mapping, supported geological software, prepared field trip for students 2011
Education
Institut TeknologiAdhi Tama Surabaya
Bachelor of Geological Engineering
University Overview
GPA: 3.32/4.0
Skills
- Skill
Competent,Proactive,Attentiveness,Emotional Intelligent,Clear Communication Skill,Collaboration,Creativity and Resourcefulness,Ability to Read Customer & Empathy
- Computer Skill
Windows Operating System,Google Sheet,Myob, CRM, Fetu,SAP
Languages
Tetum
Native language
English
Advanced
C1
Portuguese
Intermediate
B1
Indonesian
Proficient
C2
Tetum
Proficient
C2
Achivement
- Best Employee Telkomcel ( Telin TL) S.A 2020
- Best Call Center of Telkomcel ( Telin TL) S.A 2018
Reference
- Francisca S.F.M.De Jesus (Manager Customer Care Telkomcel)
Personal Contact: +6707240021
Email:francisca.sdejesus@telkomcel.tl
- Vanessa Espirito Santo (BNU Bank – Area of Organization and System )
Personal Contact:+67078666668
Email:Vanessa.espirito.santo@bnu.tl
Timeline
Call Center Agent
Telkomcel Timor Leste
Data Entry Assistant
Assistant Student
Geodynamic Laboratory Institut Teknologi
Institut TeknologiAdhi Tama Surabaya
Bachelor of Geological Engineering
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